Lets keep this simple...
We want you to love our Binjang Tea products.
If you don't for some reason, you may return them, BUT please make sure products aren't damaged and remain in their original packaging.
After a 21 day period from staff posting your products, you will no longer be eligible for, nor will you receive a refund. Sounds pretty fair to me.
Any additional questions and to request a refund, please feel free to contact us.
Meg & Nads